Responsible Gaming at 999cv — Play Safely
Gambling should always be enjoyable entertainment. 999cv provides you with the tools and guidance to keep it that way — with clear limits, full transparency, and 24/7 support whenever you need it.
Our Commitment to Responsible Gaming
999cv is committed to providing a safe, fair, and transparent gaming environment. Our responsible gaming policy is not a formality — it is a core part of how we operate, designed to protect every player on our platform.
Gambling is entertainment. Whether you are betting on Bangladesh Tigers cricket, spinning slots from Pragmatic Play, or playing live dealer tables — the experience at 999cv is intended to be fun, exciting, and firmly within your control. When gambling stops being fun, we want to help you take a step back.
We recognise that for a small number of people, gambling can become a problem. 999cv actively works to identify at-risk behaviour, provides practical tools for players to manage their activity, and ensures that anyone who needs to stop or take a break can do so quickly and without barriers. All responsible gaming tools described on this page are available free of charge to all registered 999cv players. Contact our support team at any time to activate any of these features on your account.
Set daily, weekly or monthly caps on how much you deposit. Reductions apply instantly.
Take a short break from the platform for 24 hours up to 6 weeks. Your account is paused.
Request a temporary or permanent self-exclusion to block all access to your 999cv account.
Receive alerts after a set period of continuous play to stay aware of time spent gaming.
Strict 21+ checks on every new account to prevent underage access to the platform.
On-screen summaries of your session duration and net gaming activity on request.
21+ Age Restriction — Non-Negotiable
The minimum age to open and use a 999cv account is 21 years old. This applies to all residents of Bangladesh and any other jurisdiction from which the platform is accessed. There are no exceptions. If we discover that an account is held by a person under 21, we will close the account immediately, void all bets and bonuses, and return any remaining real-money balance following investigation.
Every new registration on 999cv requires age and identity verification. We reserve the right to request supporting documentation — including a national ID card (NID), birth certificate, or passport — at any point during the account lifecycle. Accounts where age cannot be verified to our satisfaction will be suspended until verification is complete.
Parents and guardians in Bangladesh are encouraged to use parental control tools available through internet service providers and device manufacturers to prevent underage access to online gambling platforms. If you suspect a minor is using a 999cv account, please report it immediately to [email protected].
Responsible Gaming Tools Available on 999cv
All of the following tools are available to every registered 999cv player at no cost. To activate any tool, contact the 999cv support team directly. Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
-
💳
Deposit Limits
Set a daily, weekly, or monthly maximum on the total amount you can deposit into your 999cv account. Once a deposit limit is set, it applies to all payment methods including bKash, Nagad, and Rocket. A limit reduction takes effect immediately. A limit increase requires a 48-hour cooling-off period before taking effect — this delay is intentional and is there to protect you.
-
⏸️
Time-Out
A time-out is a short, structured break from gambling. You can request a time-out of 24 hours, 48 hours, one week, or up to six weeks. During a time-out, you cannot log in to your 999cv account or place any bets. Your account balance is preserved and you can log back in automatically once the time-out period expires. Time-outs are ideal if you feel you need a short break without committing to a full self-exclusion.
-
🚪
Self-Exclusion
Self-exclusion is for players who believe their gambling has become or is becoming a problem. You can request a self-exclusion of any duration from a minimum of 30 days up to permanent closure. During self-exclusion, your account is fully blocked, all marketing communications from 999cv are stopped, and you will not be able to create a new account on the same platform. To request self-exclusion, contact [email protected]. The request will be processed as soon as practicably possible, typically within one hour.
-
🕐
Session Time Reminders
Enable on-screen reminders that notify you when you have been playing continuously for a period you specify — for example, every 30 minutes or every hour. These reminders are a gentle prompt to pause, check your balance, and decide whether to continue. They are available across all game types on the 999cv platform.
-
📊
Reality Check Statements
Request a reality check summary at any time to see a clear breakdown of your current session: total time played, total amount wagered, net result (win or loss), and the games you have played. This information helps you make an informed decision about whether to continue playing. Reality checks are available on request from the 999cv support team.
To activate any responsible gaming tool on your account, simply contact the 999cv support team via live chat or email at [email protected]. All requests are treated confidentially. Our team will never discourage you from using these tools or attempt to change your mind about a time-out or self-exclusion request.
Self-Exclusion — A Closer Look
Self-exclusion is the most comprehensive responsible gaming tool available on 999cv. It is designed for players who have recognised that gambling is no longer a form of entertainment for them and who want a clear, firm break from the platform.
Temporary Self-Exclusion (30 Days to 12 Months)
A temporary self-exclusion blocks your account for the duration you specify, with a minimum of 30 days and a maximum of 12 months. Once a temporary self-exclusion is activated, it cannot be reversed early — this is a protective feature, not a restriction. At the end of the exclusion period, you may contact support to request account reactivation. Reactivation is not automatic; you must actively request it, and a 24-hour cooling-off period applies before the account is unlocked.
Permanent Self-Exclusion
A permanent self-exclusion closes your 999cv account indefinitely. Once a permanent self-exclusion is submitted and processed, your account cannot be reopened. Any remaining real-money balance at the time of exclusion will be returned to you via the payment method on your account following a standard verification process. Bonus balances are forfeited upon permanent self-exclusion.
To request either type of self-exclusion, please contact the 999cv support team by email at [email protected]. State your registered mobile number and the type of self-exclusion you are requesting. The request will be processed as a priority and you will receive a confirmation once it is active. During the processing period, please refrain from placing further bets.
Deposit Limits — How They Work
Deposit limits give you direct, practical control over your spending at 999cv. You choose the limit; we enforce it automatically across all payment channels. Here are the key things to know:
- Daily limit: the maximum you can deposit on any single calendar day (midnight to midnight Bangladesh Standard Time).
- Weekly limit: the maximum you can deposit over any rolling 7-day period. This resets on a rolling basis, not on a fixed day of the week.
- Monthly limit: the maximum you can deposit over any rolling 30-day period. This is the most effective limit type for players who want to control their overall monthly gambling spend.
You can set more than one type of deposit limit simultaneously — for example, both a daily and a monthly limit at the same time. A limit reduction takes effect immediately. A limit increase will not take effect for 48 hours after the request is submitted, giving you time to reconsider. To set or modify a deposit limit, contact the 999cv support team at [email protected].
Recognising Problem Gambling
Problem gambling is not defined by how much money someone loses or how often they play — it is defined by the impact gambling has on a person's life. Someone may be experiencing problem gambling if gambling is affecting their financial situation, their relationships, their work or studies, their mental health, or their ability to meet everyday responsibilities. Problem gambling can affect anyone regardless of income, age (within the adult category), or experience level. In Bangladesh, where mobile betting via bKash and Nagad has made gambling more accessible than ever, it is especially important to stay aware of the signs. 999cv takes this responsibility seriously and maintains monitoring systems designed to detect patterns that may indicate a player is at risk.
Self-Assessment: Is Gambling Affecting You?
Consider the following questions honestly. If you answer yes to two or more, we strongly encourage you to contact our support team or take a break from the platform.
- Do you spend more time or money gambling than you originally intended?
- Have you ever borrowed money or sold something to fund your gambling?
- Do you find yourself thinking about gambling when you are not playing — planning your next session or reliving past wins?
- Have you tried to cut back on gambling and found it difficult or impossible?
- Has gambling caused problems in your relationships with family or friends, or affected your work, studies, or daily responsibilities?
- Do you chase losses — continuing to play in order to win back money you have already lost?
If you answered yes to any of the above questions, please contact our support team immediately. You are not alone, and help is available. Self-exclusion, time-out, and deposit limit tools can be activated within minutes by contacting [email protected].
Tips for Keeping Gambling Fun and Safe
- Set a budget before you start playing and stick to it. Only ever gamble with money you can afford to lose — never use money set aside for rent, food, bills, or family obligations.
- Treat gambling as entertainment, not as a way to make money. The house always has a mathematical edge over time — never expect gambling to be a reliable income source.
- Take regular breaks. Even if you are winning, step away from the screen every hour. Use session reminders to help you remember to take breaks.
- Never chase losses. If you have lost your session budget, stop. Chasing losses almost always leads to losing more — it is one of the most common and damaging patterns in problem gambling.
- Do not gamble when you are upset, stressed, or under the influence of alcohol. Emotional states impair decision-making and tend to lead to bigger, riskier bets.
- Talk to someone you trust about your gambling. Keeping gambling secret from friends and family is often a warning sign. Trusted people in your life can provide perspective and support that helps you stay in control.
Our Commitment to You
999cv is built for Bangladesh's online gaming community — players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and every corner of the country who enjoy cricket betting, live casino, and slots as entertainment. We take the responsibility that comes with operating an online gambling platform seriously. Our goal is not just to provide games — it is to ensure that every player on our platform can enjoy those games safely and sustainably.
We continuously monitor platform activity for signs of problem gambling behaviour, and our support team is trained to identify and sensitively approach players who may need help. We do not pressure players to keep gambling. We do not target responsible gaming users with aggressive promotional communications. And we always make it easy to stop. If you have any concerns about your own gambling or the gambling of someone you know, we are here and ready to help.
Our support team is available 24/7, Bangladesh Standard Time (BST, UTC+6). Whether you want to activate a deposit limit, request a time-out, apply for self-exclusion, or simply talk to someone about how you are feeling, we are here. All responsible gaming requests are handled with full confidentiality and as a priority.
Email us at: [email protected]
Play Responsibly — Explore 999cv Safely
Ready to play? Use our tools, set your limits, and enjoy the 999cv experience at your own pace. 21+ only.